【2026 Customer Success Japan Market Trends and Conditions Survey (7)】How customer success barriers change across phases: from establishing processes during onboarding to proving ROI and addressing talent shortages during expansion
Published ・ Source Japan | PR TIMES
A survey by バーチャレクス・コンサルティング found that the challenges for customer success at Japanese companies shift from “establishing processes” during onboarding to “proving ROI” during expansion, while “talent shortages” remain a serious barrier at every phase.
ライフネット生命 wins support in an era of rising prices for its “affordable premiums” and convenient “smartphone-based procedures” that avoid the hassle of dealing with people
Published ・ Source Japan | PR TIMES
A customer survey by ライフネット生命 showed a high satisfaction rate of 95.4%. The main reasons customers chose the company were its affordable premiums and easy smartphone-based procedures, which align with market needs amid rising prices.
ミンカブ and トレードワークス accelerate “information × trading” collaboration, advancing the first overseas expansion project for their joint service
Published ・ Source Japan | PR TIMES
Summary not yet available
Facts
Launch planned for summer 2026
Early 2027 (planned): Launch of a new UX for individual investors through integration of “Kabutan content” and “GPT-Trade”
Mid-2027 onward (planned): Gradual commercialization of an “AI-native next-generation information platform,” enhancement of existing services, and expansion overseas, primarily in Asia
Launch of “Overseas Market Validation Plan” to support initial validation before entering overseas markets — market research and ad placement conducted over 2 months
Make your usual dishes delicious with just a little extra effort! “The Ultimate Easy-and-Delicious Recipe Book That Won Over My Chef Husband” now on sale
Published ・ Source Japan | PR TIMES
Summary not yet available
Facts
More than 400,000 total SNS followers
1,210 yen (tax included)
175 recipes in total
Total followers stood at approximately 82 million as of June 2026
<Survey on responses to legal amendments and contract operations in the logistics industry> Legal amendments increased administrative workloads for 87%; 1 in 4 report a tendency for workloads to double
Published ・ Source Japan | PR TIMES
Summary not yet available
Facts
Legal amendments increased administrative workloads for 87%
1 in 4 report a tendency for workloads to double
25.5% said workloads "increased significantly"
On the shipper side (36.3%)
On the transportation provider side (27.7%)
27.4% say it takes nearly 1 month to finalize a contract
52.9% said they sometimes sign contracts retroactively (backdate them)
38.9% said they continue transactions without a contract
35.1% said they cannot quickly locate where contracts are stored
84.5% answered that they "feel this way (strongly or somewhat)"
コベルコ建機株式会社 becomes first-time sponsor of "GiGO EXPO 2026" and exhibits a "K-DIVE" simulator for remotely operating heavy machinery used at construction sites
Published ・ Source Japan | PR TIMES
Summary not yet available
Facts
Operates approximately 430 amusement facilities in Japan and overseas
Heavy machinery in Kobe, 500 km from the Akihabara venue
"Unlocking this country's treasures." Cruise, which aims to make Japan a tourism powerhouse, overhauls its personnel system to address national challenges. New initiatives to shape Japan's future, from the declining birthrate and aging population to AI adoption
Published ・ Source Japan | PR TIMES
Summary not yet available
Facts
Original年1回（4歳まで）子どもの誕生日に30万円を支給
Can accumulate up to 50 days
A projected shortfall of up to approximately 790,000 digital workers
Just 6% of workers in Japan are enthusiastic about their work
Recognized for implementation capabilities and talent in AI and cloud computing, the company wins a record 8 categories at the AWS Japan Certification Award 2025
Published ・ Source Japan | PR TIMES
Summary not yet available
Facts
Won 8 categories out of 12, the most in the history of these awards
Eligibility period for these awards: April 1, 2025, to March 31, 2026
With Kobe Airport's internationalization as a tailwind, Kobe Tourism Bureau and Awaji Island Tourism Association sign comprehensive partnership agreement—promoting wider-area tourism across the Seto Inland Sea region, centered on Kobe and Awaji Island
Published ・ Source Japan | PR TIMES
Kobe Tourism Bureau and Awaji Island Tourism Association sign a comprehensive partnership agreement. With Kobe Airport's internationalization as a tailwind, they will combine the appeal of both regions and aim to attract 2.75 million international visitors by 2030.
"Does your website really get through to students?" New service launches in which students assess corporate websites, combining recruitment improvements with community contributions
Details announced for 25th anniversary event celebrating Japan's best-selling trance CD, "TRANCE RAVE"!
Published ・ Source Japan | PR TIMES
Legendary trance CD series "TRANCE RAVE" will hold a 25th anniversary event in Shinjuku. Legends including DJ KAYA will gather to recreate the Heisei-era boom.
Kering-owned jeweler Qeelin unveils its 2026 fine jewelry collection. The new pieces take inspiration from the Eastern lion dance, blending cultural heritage with modern design.
3 games available on DMM GAMES to be added to the content covered by the "LinksMate" MVNO service's data-free option starting Thursday, June 18, 2026!
Published ・ Source Japan | PR TIMES
LogicLinks adds 3 DMM GAMES titles to the data-free content covered by its "LinksMate" MVNO service. The move enhances convenience for gamers and boosts the appeal of the service.
ユビケン, a Japanese organization supporting import businesses, partnered with the Indonesian Consulate General in Osaka to help 8 sustainable Indonesian brands enter the Japanese market. The brands showcased their achievements at an exhibition in Kyoto.
Companies mentioned：在大阪インドネシア共和国総領事館、インドネシア貿易振興センター大阪事務所(ITPC Osaka)、Saraswati Papers、Six Scents、POPSIKLUS、WN White Noise、Komang Tri Jewelry、Di Kala Hujan、Batik Wiliwang、Prajan Eco、一般社団法人オーガニックフォーラムジャパン（OFJ）、日本オーガニック会議、Makuake
Calligrapher 中村紅雅 and meditative calligrapher 好朶 かおり hold 2-person exhibition: June 23 (Tuesday) to 28 (Sunday), 2026, at the GALLERY AND LINKS81 main venue in Ginza
TSUNAGU LLC delivers comprehensive Power Platform training at Docomo Plushearty, specializing in IT reskilling for employees with disabilities
Published ・ Source Japan | PR TIMES
TSUNAGU LLC provides IT training for employees with disabilities at Docomo Plushearty. Against the backdrop of rising statutory employment quotas, it supports the acquisition of skills such as Power Platform and aims to expand job opportunities for people with disabilities.
[Selected for Ministry of Economy, Trade and Industry subsidy program for decommissioning and contaminated water and treated water countermeasures] Development begins on technology for using robots equipped with physical AI for remote work in harsh environments
Published ・ Source Japan | PR TIMES
Kufusha has been selected for a METI-subsidized project in collaboration with JAEA, the University of Tokyo and others. It will begin developing physical AI robots capable of autonomous work in high-radiation environments to support the decommissioning of Fukushima Daiichi Nuclear Power Plant.
Mitsubishi Corporation’s Mill-Box electronic mill certificate management system has been adopted at a Zenitaka construction site. It cut work time by 50% or more and improved productivity. The project is an important example of advancing digital transformation in the construction industry.
More than 1 in 3 Pilates instructors said their career goal is to “go independent and open or expand their own studio”!
Published ・ Source Japan | PR TIMES
A survey by 株式会社ムジント found that more than 1/3 of Pilates instructors hope to start their own businesses in the future. The findings point to a shift from prioritizing skills early in their careers to seeking more flexible work arrangements.
Just under 60% of beauty clinic executives see the possibility of closing or withdrawing from the market, given current market conditions!
Published ・ Source Japan | PR TIMES
A survey by 株式会社ETANA found that just under 60% of beauty clinic executives recognize the possibility of closing or withdrawing from the market. Intensifying competition and rising costs are the main factors, revealing a difficult reality that contrasts with the industry’s image of growth.
Newton Works to make its first corporate booth appearance at the Student Formula Japan competition in August (Aichi Sky Expo)! Showcasing development support using simulation software
Published ・ Source Japan | PR TIMES
Summary not yet available
Facts
Event dates: August 2 (Sun.)–7 (Fri.), 2026
*The corporate PR booth will be on display for 3 days, from August 5 (Wed.) to 7 (Fri.)
～A new kind of soft-serve ice cream perfect for summer drives, with the flavor of a long-established favorite～ “Osaka specialty Iwaokoshi Soft,” made with Amidaike Daikoku's Iwaokoshi, is coming to Suita Service Area (both directions)!
Sumutasu partners with マネーフォワードホーム株式会社, provider of the “Money Forward ME” personal finance visualization service, to support home sales
Published ・ Source Japan | PR TIMES
Sumutasu and Money Forward Home partner to support home sales. Integrating Sumutasu's AI valuation into “Money Forward ME” will eliminate uncertainty around the price and timing of real estate sales.
Michelin Guide June 2026 early release: 12 Tokyo restaurants featured on the official website and app
Published ・ Source Japan | PR TIMES
Michelin has unveiled 12 new recommended restaurants in Tokyo ahead of its June 2026 guide. Details are available on its official website and app, strengthening its digital outreach.
Ahead of the World Cup knockout stage, Japan soccer legends speak candidly about “beating the world”! Topics set for the talk at the live event “Dialogue w/ Forum 2026”!
NordVPN survey finds Japanese people will spend 8 more years of their lives online over 4 years—risks of a distinctly Japanese digital lifestyle of “short sessions late into the night”
How has job hunting changed at Institute of Science Tokyo?｜Works Japan Inc.
Published ・ Source Japan | PR TIMES
A Works Japan survey reveals that Institute of Science Tokyo students' career priorities have shifted from “work they want to do” to “company stability.” The range of popular employers has also diversified, with precision manufacturing, heavy industry and consulting gaining prominence.
“SUPER FORMULA” heads into the summer season! 8 hours of running over 2 days! The second official test will be held at Fuji Speedway on June 30 (Tue.) and July 1 (Wed.). Admission and spectating are free with an advance ticket for the July Fuji round!
Published ・ Source Japan | PR TIMES
Summary not yet available
Facts
Adults (18 and over): 1,200 yen
JAF members, SD card holders and Gold license holders: 1,100 yen
【RODE（ロード）】Official reviewer recruitment. Try the next-generation “NT1 Signature Series” microphone, heir to the “NT1” beloved by creators around the world!
Published ・ Source Japan | PR TIMES
Ginichi, RØDE's Japanese distributor, is seeking 3 official reviewers for the new “NT1 Signature Series” microphone. Selected creators will receive the product free of charge and post reviews on social media. The aim is to showcase the product's appeal through creators' authentic voices.
【Reducing the operational burden of health management】フラクタルワークアウト launches support for planning, implementation and review of initiatives
Published ・ Source Japan | PR TIMES
フラクタルワークアウト has launched a new service that provides comprehensive support for planning, implementing and reviewing initiatives to reduce the operational burden of corporate health management. It offers one-stop service, from selecting experts to evaluating initiatives after implementation.
The 12th Heat Countermeasures Exhibition, an experiential trade show aimed at invigorating businesses related to measures against extreme heat, will be held.
Published ・ Source Japan | PR TIMES
Summary not yet available
Facts
The event will feature a record-high 191 exhibitors and 378 booths.
Attendance is expected to reach 16,000 (including concurrent events in East Halls 7 and 8).
Visitors can experience products and services for combating extreme heat from 21 companies (planned), including ダイキン工業, 空調服 and 東レ, with offerings changing daily.
Turning the toy section into entertainment! リトプラ, an operator of next-generation kids' parks, will begin opening its park-adjacent experiential toy shop “PLANET PORT” at 4 locations from June 26.
Schedule announced and registration opens: “My Gaze, Your Gaze SHIBUYA ART WEEKEND,” an event accompanying “A Miracle of the Gaze: The Adventures of Japanese Women Photographers”
Published ・ Source Japan | PR TIMES
An art event accompanying the exhibition “A Miracle of the Gaze” will be held for 3 days in July at Shibuya Hikarie. Talks and live performances by photographers and musicians are planned, with reservations opening June 18.
Facts
Over 3 days
Original6月18日(木)19:00受付開始
Participation fee: ¥500 (tax included)
Participation fee: ¥1,000 (tax included)
Companies mentioned：東急株式会社、Bunkamura/me and you、MEM、The Third Gallery Aya、コンタクト、POST、Shelf、dailypracticebooks、Open Room、Commune、Sister、青山ブックセンター、UTRECHT、SALT AND PEPPER、me and youブース、Dashwood Books、集英社、講談社、大福書林、ハロー！プロジェクト、アンジュルム、ダブ・アンビエンス、LOLOET
株式会社アシスト begins recruiting sales agents in the Ehime area for a local search optimization service covering AIO, GEO, LLMO and MEO. The service optimizes generative AI responses and uses cutting-edge technology to connect brick-and-mortar stores with users.
Help tackle rising electricity costs driven by inflation and social conditions! ベルメゾンでんき launches its “Summer Electricity Bill Support Campaign” ahead of the extreme-heat season
Published ・ Source Japan | PR TIMES
Summary not yet available
Facts
Up to 2,000 yen (tax included) off the electricity bill for the first month of service
Discount rate for electricity used in July 2026 (billed in August): 3.5 yen/kWh
Discount rate for electricity used in August 2026 (billed in September): 4.5 yen/kWh
Discount rate for electricity used in September 2026 (billed in October): 3.5 yen/kWh
ボンディッシュ and 八ヶ岳農業大学校 partner on circular agriculture, bringing a “freshly harvested vegetable market” and agricultural experiences to the company cafeteria
Published ・ Source Japan | PR TIMES
Summary not yet available
Facts
Approximately 1.757 million in 2015
Approximately 1.164 million people in 2024
Agricultural workforce: declined by approximately 600,000 over the 9 years from 2015 to 2024
【東京ドームシティ】“Tokyo Dome City Chill Out Night” offers a cool escape in the city after dark! Spend a special evening wrapped in cool air in a luxurious relaxing space
QommonsAI training held in 福島県塙町, helping managers develop foundational to intermediate skills in a full-day intensive session and spurring enthusiasm for workplace improvements: “We can’t do our jobs without this!”
Collaboration event for the film Crayon Shin-chan: The Mysterious! My妖怪 Vacation! A thrilling great adventure for parents and children: “Find Hiroshi and Misae’s ‘butt balls’! at ニジゲンノモリ”
“THE MATOYA TABLE ～2026 SUMMER～ — A feast from the sea, brought to you by fishermen and ama divers.” Tuna-cutting shows and grilled seafood served at the dinner buffet [グランドメルキュール伊勢志摩リゾート＆スパ]