transcosmos has conducted training sessions on "Understanding and Field Application of AI Solutions" twice in South Korea to enhance employees' practical AI skills. The training on "Understanding and Field Application of AI Solutions" was held in response to the emergence of AI agents, which can autonomously judge and execute tasks, as a new technology in customer service. The objective is to strengthen AI utilization skills across the organization and enable practical application in the field. The training specifically focused on deepening understanding of the company's proprietary AI solution series, "trans-AI," and acquiring practical skills that can be immediately utilized to improve consultation quality and optimize field operations. The training was conducted both online and offline, with participation from operations managers at centers in Seoul, Busan, Gwangju, and Daejeon. During the training, participants shared insights on the shift towards AICC (AI Contact Center) in contact centers and the direction of AI application advancement. Training was provided on 14 types of AI solutions, including "trans-AI Voicebot" and "trans-AI Chat," voice and chat consultation automation solutions utilizing our proprietary LLM engine; "transpeech" and "trans-AI Assist," STT/TA-based consultation support and knowledge management solutions; "trans-AI Tutor" and "trans-AI QA," solutions for automating operator training and evaluation; VOC analysis solutions "trans-AI cVOC" and "trans-AI eVOC"; and the multilingual interpretation chat consultation solution "trans-AI Multilanguage Chat." Currently, AI agents are driving changes in the customer service environment, and the ability of employees to effectively apply them to their work is becoming increasingly important. transcosmos in South Korea will continue to combine field expertise with AI technology to contribute to operational efficiency and service quality improvement. At transcosmos Korea, we plan and execute AI Transform