T&D Financial Life Begins Verification for AI Operator Implementation with RightTouch's "QANT Speak". Inquiry-based Branching Accuracy Records 99.3%.
NQ Score
100/100
AI Summary (NQ-processed)
T&D Financial Life is piloting RightTouch's AI operator service, "QANT Speak," for its telephone channel, achieving 99.3% accuracy in inquiry-based branching during internal verification. This initiative aims to improve customer experience and operational efficiency by preparing for future inquiry surges through AI-driven listening and routing, with a hybrid human-AI approach ensuring quality.
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Frequently Asked Questions
- Q: On what date did T&D Financial Life Insurance Company commence the proof of concept for RightTouch's QANT Speak service targeting its telephone channel?
- A: T&D Financial Life Insurance Company began the proof of concept for RightTouch's QANT Speak service in September 2025, focusing on the My Number related telephone dial.
- Q: What accuracy rate did the inquiry‑based branching achieve during the verification of QANT Speak?
- A: The verification recorded a 99.3 percent accuracy rate for listening and inquiry branching in the QANT Speak proof of concept.
- Q: Which representatives of RightTouch Co., Ltd. are named in the announcement about the AI operator verification?
- A: The announcement lists Shuhei Nomura and Daito Nagasaki as the representatives of RightTouch Co., Ltd.
- Q: Besides QANT Speak, which additional RightTouch services are being introduced to improve T&D Financial Life's customer experience?
- A: T&D Financial Life is also introducing RightTouch's QANT Web to enhance website FAQs and QANT VoC to streamline complaint extraction and internal reporting.
- Q: Who holds the presidential position at T&D Financial Life Insurance Company as mentioned in the press release, and where is its head office located?
- A: Kaya Morinaka is the President of T&D Financial Life Insurance Company, whose head office is located in Minato‑ku, Tokyo.