What are the main features of Re:lation?

It is a platform that centrally manages inquiries from email, phone, chat, and SNS, enabling team sharing and response.

What challenges did Konica Minolta Japan face?

They were overwhelmed by 1,000 monthly emails, and responsibility was unclear due to too many stakeholders.

What were the results of the implementation?

Reduced sorting work, prevented missed responses, ensured psychological safety, and improved response speed.

AI News NQ Analysis

[Case Study] Konica Minolta Japan Streamlines 1,000 Monthly Emails with 'Re:lation'

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AI Summary (NQ-processed)

INGAGE announced a case study on Konica Minolta Japan's adoption of its communication platform 'Re:lation' to manage 1,000 monthly emails. By integrating with Microsoft Forms, the company automated inquiry routing and improved operational efficiency and psychological safety.

AI Analysis

Frequently Asked Questions

Q: What are the main features of Re:lation?: A: It is a platform that centrally manages inquiries from email, phone, chat, and SNS, enabling team sharing and response.
Q: What challenges did Konica Minolta Japan face?: A: They were overwhelmed by 1,000 monthly emails, and responsibility was unclear due to too many stakeholders.
Q: What were the results of the implementation?: A: Reduced sorting work, prevented missed responses, ensured psychological safety, and improved response speed.