Helpfeel Inc. (Headquarters: Kyoto City, Kyoto Prefecture, CEO: Isshu Rakusai, hereinafter "Helpfeel"), which accelerates the social implementation of AI through the power of knowledge, is pleased to announce that Kirayaka Bank (Head Office: Yamagata City, Yamagata Prefecture, President: Hideki Nishizuka, hereinafter "Kirayaka Bank") has introduced "Helpfeel" as its internal AI knowledge search system. This implementation has created an environment where approximately 10,000 pages of PDF documents, including internal regulations, operational details, and notices, can be searched collectively. By reducing the document search time, which previously took 90% of employees over 5 minutes, and building a search platform that allows for quick access to necessary information, we aim to support operational efficiency and productivity improvement. Kirayaka Bank Introduces "Helpfeel" as Internal Information Search Platform ■ Background of Implementation: Information Dispersion Hinders Self-Resolution, Leading to Constant Inquiries to Headquarters Kirayaka Bank is currently undertaking "Organizational Culture Reform 100" as a bank-wide initiative. During this initiative, it was identified that inquiry operations between sales branches and headquarters were becoming a burden. Inquiry operations involve receiving requests for information via phone from bank employees and providing the necessary information requested by those employees. Due to the dispersed nature of information such as internal regulations, notices, and manuals, and the difficulty in finding necessary information with the conventional document management system, phone inquiries to headquarters were frequent, especially from younger employees or those who had recently transferred. As a result, the workload for both sales branches and headquarters increased, leading to delays in customer service, heightened operational risks, and increased psychological burden on employees. ■ Reality on the Ground: 90% Spend Over 5