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Cellpromote's "Website Learning AI Chatbot" Built for Kashima City, Ibaraki Prefecture, Begins Full Operation

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AI Summary (NQ-processed)

Cellpromote Inc., a company promoting corporate growth through DX support, announced the full operation of its "Website Learning AI Chatbot" for Kashima City, Ibaraki Prefecture, starting April 1, 2026. This chatbot, developed under a DX promotion partnership, aims to reduce the burden on city officials by automating responses to routine inquiries and provide citizens with 24/7 access to information.

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Frequently Asked Questions

Q: When will Cellpromote's "Website Learning AI Chatbot" for Kashima City begin full operation?
A: The chatbot will begin full operation on April 1, 2026, after the demonstration phase confirmed its effectiveness.
Q: Who is the representative director of Cellpromote Inc., and what role does the company serve in Kashima City's digital transformation initiative?
A: Ryota Hayashi is the representative director of Cellpromote Inc., which acts as a private partner responsible for DX promotion, providing visualisation of operational issues, measure planning, and system building for Kashima City.
Q: During what dates did the demonstration experiment for the AI chatbot take place, and what did the citizen survey reveal about its impact?
A: The demonstration experiment ran from December 18, 2025, through February 28, 2026, and the citizen survey confirmed that the chatbot improved convenience for residents and reduced the inquiry‑handling burden on Kashima City officials.
Q: Which individual serves as the mayor of Kashima City, and what specific problem related to routine inquiries prompted the development of the AI chatbot?
A: Shinichi Taguchi is the mayor of Kashima City, and the city faced a large volume of routine questions at service counters and by phone that prevented officials from focusing on more complex consultations, leading to the chatbot's creation.
Q: How does the AI chatbot provide 24‑hour information access for citizens, and what advantage does this give Kashima City officials in handling complex consultations?
A: The chatbot automatically answers routine inquiries any time of day, including holidays, allowing citizens to obtain information 24 hours a day while freeing Kashima City officials to allocate their time to more demanding consultation tasks.