Basic Inc. (Headquarters: Chiyoda-ku, Tokyo; President and CEO: Masaru Akiyama; hereinafter referred to as "the Company") is pleased to announce the official launch of its AI chatbot service "askrun" and its FAQ site creation service "faqrun". Both services were developed under the "run Suite Concept," which aims to achieve high quality, low prices, and short implementation times. By promoting self-service resolution for inquiries, providing initial AI-based responses, and supporting the creation and improvement of FAQs, these services help companies build a stable customer support system even with limited personnel. askrun Service Site: https://b-ask.run/home faqrun Service Site: https://b-faq.run/home ■ Background of Launch Amidst a deepening labor shortage in Japan, improving operational productivity and maintaining/enhancing service quality with limited staff has become a critical management challenge for many companies. In the customer support domain, in particular, the advancement of digitalization has diversified inquiry channels and customer touchpoints, further increasing the demands for speed, accuracy, and quality in responses. It is becoming increasingly important for companies to establish a system that can handle inquiries smoothly and without compromising the customer experience, even with a small number of staff. Through the provision of "formrun," a tool that supports inquiry management starting from forms, we have been involved in the customer support operations of many companies. During this time, we observed that a significant amount of time is spent on answering similar inquiries, internal confirmations, and the preparation/updating of FAQs, leaving insufficient time for crucial tasks such as operational improvements and enhancing customer support quality. The burden of inquiry handling is not merely a matter of workload but also a challenge that can lead to delayed responses, reliance on specific individuals, and missed opportunities. The utili